Skip to main content
Start
Die WTA
Über uns
Förderung der beruflichen Qualifizierung
Ansprechpartner
Referenzen
Projektarbeit und internationale Kooperation
Englisch-Kurse
English Communication Center (ECC)
Business and Office English
Technical English
Maritime English
English for Wind- and Offshore Industry
English for Hotel and Tourist Industry
Simplified English
Managementkurse
Management
Betriebliche Gesundheitsförderung
Start
Die WTA
Über uns
Förderung der beruflichen Qualifizierung
Ansprechpartner
Referenzen
Projektarbeit und internationale Kooperation
Englisch-Kurse
English Communication Center (ECC)
Business and Office English
Technical English
Maritime English
English for Wind- and Offshore Industry
English for Hotel and Tourist Industry
Simplified English
Managementkurse
Management
Betriebliche Gesundheitsförderung
English for Hotel and Tourist Industry
Inhalte zum Kurs: English for Hotel and Tourist Industry
Introducing my company
My job: responsibilities, duties and work routines
making arrangements (dates, times, purpose)
Booking process (getting needed information)
Giving directions to: hotel, sights…
Meet and greet of guests, showing them around
Small talk with guest
Rooms, furnishings, accessories
Telephoning
E-mailing
Enquiries, Offers, Orders (confirmation, cancellation)
Payment and reminders
Handling requests and complaints
In the restaurant, explaining menu, taking orders
Marketing and sales
Job application
