English for Hotel and Tourist Industry

Inhalte zum Kurs: English for Hotel and Tourist Industry

Introducing my company
My job: responsibilities, duties and work routines
making arrangements (dates, times, purpose)
Booking process (getting needed information)
Giving directions to: hotel, sights…
Meet and greet of guests, showing them around
Small talk with guest
Rooms, furnishings, accessories
Telephoning
E-mailing
Enquiries, Offers, Orders (confirmation, cancellation)
Payment and reminders
Handling requests and complaints
In the restaurant, explaining menu, taking orders
Marketing and sales
Job application

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