English for Hotel and Tourist Industry
Inhalte zum Kurs: English for Hotel and Tourist Industry
- Introducing my company
- My job: responsibilities, duties and work routines
- making arrangements (dates, times, purpose)
- Booking process (getting needed information)
- Giving directions to: hotel, sights…
- Meet and greet of guests, showing them around
- Small talk with guest
- Rooms, furnishings, accessories
- Telephoning
- E-mailing
- Enquiries, Offers, Orders (confirmation, cancellation)
- Payment and reminders
- Handling requests and complaints
- In the restaurant, explaining menu, taking orders
- Marketing and sales
- Job application