English for Hotel and Tourist Industry

Inhalte zum Kurs: English for Hotel and Tourist Industry

• Introducing my company
• My job: responsibilities, duties and work routines
• making arrangements (dates, times, purpose)
• Booking process (getting needed information)
• Giving directions to: hotel, sights…
• Meet and greet of guests, showing them around
• Small talk with guest
• Rooms, furnishings, accessories
• Telephoning
• E-mailing
• Enquiries, Offers, Orders (confirmation, cancellation)
• Payment and reminders
• Handling requests and complaints
• In the restaurant, explaining menu, taking orders
• Marketing and sales
• Job application